Policies & Customer Assurance

We collect only the data required to provide our services effectively. This typically includes your contact details, property preferences, and communication history. The information is used to deliver tailored property recommendations, facilitate agent introductions, and keep you informed about updates relevant to your account.

• Access to your profile is protected through secure authentication and encrypted sessions.
• You may review, update, or request deletion of your personal data by reaching out to our support desk.
• Non-personal usage analytics help us improve platform performance without identifying individual users.
• Consent-driven marketing: newsletters and promotional updates are optional and can be disabled at any time.

By accessing or using 36 Broking Hub, you confirm that you are legally eligible to enter binding agreements and that the details you submit are accurate. All listings, property media, and documentation you provide must be genuine and free from infringement of third-party rights.

36 Broking Hub acts solely as a listing and connection platform. If you buy, sell, rent, or engage in any transaction through contacts found here, you do so directly with the other party. All communications, negotiations, inspections, and payments occur outside the platform and at your own risk.

• Accounts are personal; sharing login credentials or misrepresenting your identity is prohibited.
• We reserve the right to moderate, edit, or remove listings that violate regulatory norms or community guidelines.
• Platform analytics, templates, and marketing collateral remain proprietary to 36 Broking Hub and may not be reused without consent.
• Fee-based services are governed by separate commercial agreements; payment obligations should be fulfilled as per the agreed schedules.
• Users must independently verify property documents, ownership proofs, approvals, and the credibility of every party before proceeding.
• 36 Broking Hub does not guarantee the authenticity, accuracy, or availability of any listing, media, or promise published on the platform.
• All transactions, site visits, and financial transfers are undertaken at the user’s sole discretion and risk.
• Any fraud, dispute, loss, or damage arising from dealings between users remains between those parties; 36 Broking Hub will not be responsible.

Continued use of the platform implies acceptance of periodic updates to these terms. Significant changes will be communicated via email or dashboard alerts.

Property listings on 36 Broking Hub are automatically deleted after 12 months from the date of publishing to maintain accurate marketplace data.

• This expiry rule applies to all account categories, including individual, builder, buyer, owner, and broker profiles.
• Users are responsible for renewing, reposting, or backing up listings before the one-year period ends.
• Once a listing is removed, 36 Broking Hub is not liable for any data loss, leads, or history linked to that entry.

Payments made for marketing services, subscriptions, or any premium feature are confirmed once the bank or payment gateway marks the transaction successful. Please review the following points carefully before making a payment:

• Once a payment is successfully completed, it is strictly non-refundable.
• Refunds may be issued only if 36 Broking Hub, at its sole discretion, decides that exceptional circumstances warrant it.
• Users cannot demand or claim a refund on their own, including for change of mind, incorrect selection, or any user error.
• Any refund decision—including the amount and timing—remains entirely with 36 Broking Hub and will be final.
• No refunds are provided when the service has already been delivered, partially availed, or refused by a third-party partner.

If a refund is approved, it will be processed back to the original payment source within a reasonable processing cycle as per banking norms.